LIVWELL Terms and Conditions

LIVWELL is the trading name used by K.A.D Rndima Kariyawasan for a Sri Lankan business operating from 03, Salawa, Kosgama, Sri Lanka ("LIVWELL", "we", "us", or "our"). Contact us at [email protected] or +94767019359.

These Terms govern your use of the LIVWELL website, customer web app and mobile applications, and purchases made through them. Our services include the meal ordering, pickup, delivery and general wellness features that we make available to you. Feature availability depends on your location and the version of the service you use.

By selecting "I agree" during registration or checkout, you agree to these Terms. Please read them before creating an account or placing an order.

Our Privacy Policy explains how we handle personal data. The Cancellation and Refund Policy, Delivery and Pickup Policy, and Health, Nutrition and Allergy Information form part of the relevant service terms. Privacy notices do not replace any separate consent we request for optional processing.

Specific terms shown before you buy apply to that purchase. They cannot remove rights that applicable law gives you. Future services may have additional terms presented before you use them.

We will publish an updated version and effective date when these Terms change. For material changes, we will provide reasonable notice and request agreement where required. Changes apply prospectively and do not retrospectively reduce rights for confirmed purchases.

We may restrict access where reasonably necessary to address fraud, unlawful conduct, a security incident or a material breach of these Terms. Where appropriate, we will explain the reason and offer a way to dispute the decision. Urgent safety or security action may occur before notice.

You may stop using LIVWELL and request account deletion through Account and Data Deletion. Closure does not cancel an existing refund entitlement. We will address outstanding orders and payments separately and retain only records justified under our Privacy Policy.

Our Privacy Policy explains the information we collect and use. Acceptance of these Terms does not authorise unrelated health-data processing, marketing or optional tracking. Separate choices are provided where required.

LIVWELL supports healthy living through meal discovery, ordering, pickup, delivery and optional general wellness tools. Only features actually offered in your location and account are available. Service areas, operating days and meal availability are shown in the service.

K.A.D Rndima Kariyawasan, trading as LIVWELL, is the contracting operator and meal seller for the LIVWELL services covered by these Terms. We may engage kitchen, pickup, delivery and technology providers to help fulfil our obligations. Their involvement does not remove the responsibilities we have to you as the supplier. A separately operated future service will identify its supplier and terms before you buy it.

LIVWELL branding, software, designs and original content belong to us or our licensors. You may install and use the application and view the website for lawful personal use or an authorised organisation's purchases. Open-source components retain their own licence terms.

For an app distributed through Google Play, these Terms do not reduce rights granted under the applicable Google Play distribution terms. Google is not a party to your customer agreement with LIVWELL and is not responsible for our obligations under it.

We use reasonable care to operate the service, but maintenance, connectivity problems and events outside our reasonable control may interrupt access. We will communicate material disruptions where practical. If we cannot fulfil a paid order, the applicable cancellation and refund remedies remain available.

Third-party payment and sign-in services have their own notices and terms. Their involvement does not remove our responsibility for the services we supply or for our own data handling.

Check your items, quantities, service date, pickup point or delivery address, dietary instructions and final total before submitting an order. The daily ordering cut-off and available time slots appear before checkout. Times are Sri Lanka Standard Time, Asia/Colombo, unless expressly stated otherwise.

An acknowledgement that we received your order is not acceptance. We accept your order when we send an order confirmation identifying it as confirmed. A payment authorisation alone does not confirm availability. If we cannot accept an order, we will notify you and release or refund any amount collected for it.

Availability can change. We will ask for your agreement before making a material substitution, including a substitution affecting ingredients, allergens, portion type or price. If you decline an unavailable item's replacement, the affected item will be cancelled and refunded. If a material pricing error occurs, we will explain it and let you accept the corrected price or cancel for a refund. We will not charge you more without your agreement.

Delivery orders accepted by LIVWELL are delivered on the same calendar day they are placed, within the fulfilment window shown at checkout. Same-day delivery depends on the order being placed before the displayed cut-off and on the selected address, available stock, kitchen capacity and delivery availability. Pickup locations, ordering deadlines and estimated collection windows appear before purchase. Our Delivery and Pickup Policy explains collection, delivery attempts and safe handling. Our Cancellation and Refund Policy explains cancellations, order problems, refunds and remedies.

Please report missing, incorrect, spoiled, unsafe or damaged food promptly. We will assess the circumstances and provide the remedy required by law and our published policy. A change-of-mind restriction for freshly prepared food does not remove remedies for our failure to supply what was agreed.

LIVWELL provides general wellness information. It is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Consult a qualified healthcare professional for medical advice, diagnosis or treatment.

Meal recommendations, calorie targets, BMI calculations and progress displays depend on the information you enter and on estimates. They are not clinical assessments or guarantees of results. Do not rely on them to manage a medical condition or replace prescribed treatment. Our Health, Nutrition and Allergy Information page explains these limitations.

Read ingredient and allergen information for each order. Tell us about relevant allergies before ordering and contact us if you require confirmation about preparation. A preference tag, recommendation or free-text note does not guarantee an allergen-free meal. We remain responsible for accurate representations and reasonable food safety practices required by law.

LIVWELL accounts and personalised wellness features are intended for adults aged 18 or over. You must have legal capacity to enter into these Terms. Do not create a personal health profile for a child through an adult account.

Provide accurate contact, address, order and payment details and keep them up to date. Keep your password, one-time verification codes and pickup codes secure. Tell us promptly if you suspect unauthorised access. We will investigate disputed activity fairly; you are not automatically responsible for activity caused by our security failure.

An organisation's representative must have authority to order for it. Do not submit another person's health information without appropriate authority and the person's informed permission.

Do not use LIVWELL for unlawful activity; payment or promotion fraud; unauthorised access; malicious software; impersonation; harassment; or interference with the service. Do not copy protected content or exploit security weaknesses in breach of law. Report suspected vulnerabilities privately to [email protected].

You retain ownership of information and materials you provide. You give us permission to process them only as needed to provide the requested service, resolve issues and meet legal obligations, consistent with the Privacy Policy. We do not acquire ownership of your health records or permission to advertise your personal story through these Terms. Any testimonial or identifiable progress photo used in marketing requires separate permission.

Essential order, account, security and billing messages may be sent using your registered contact methods. Promotional messages depend on your separate choices. You can change optional notifications and permissions through the available settings.

You are responsible for a compatible device and connectivity, including your network provider's charges. Optional device access is explained when the relevant feature asks for permission. Denying an optional permission does not permit unrelated data collection or remove your privacy choices.

Prices are in Sri Lankan Rupees (LKR), unless another currency is clearly shown. Checkout displays the items, discounts, applicable taxes, delivery charges and total before payment. The confirmed price applies to your accepted order. Changes apply to future purchases.

Payments are processed as one-time purchases using the payment methods shown at checkout through PayHere (Private) Limited. You authorise only the particular payment you confirm. Recurring billing is not enabled in this release. We do not store complete payment card numbers or card security codes.

Food and delivery purchases are transactions with LIVWELL and the seller identified at checkout. Google Play distributes the Android application; it does not prepare or deliver your meals. Direct meal payment or refund questions to LIVWELL.

We provide an order confirmation and a receipt showing the purchase breakdown. Contact support if a charge or receipt appears incorrect. Our Cancellation and Refund Policy explains order cancellation, missing or unsafe meals, duplicate charges, refund methods and processing estimates. The policy does not remove mandatory consumer remedies.

Cancellation is handled on request rather than through a fixed automatic deadline. We assess each request against the order's preparation and fulfilment status, explain the outcome and any lawful deduction, and process an approved PayHere refund to the original payment method where possible. PayHere and the customer's bank normally take 5–10 business days after submission to reflect a delayed refund. You do not have to accept store credit when you are entitled to a monetary refund.

Offer-specific rules explain eligibility, validity dates, minimum spend, redemption limits and exclusions. Unless the offer states otherwise, promotional codes cannot be combined, exchanged for cash or applied to completed purchases. Earned promotional points are not money or a payment account.

We may reverse benefits obtained through fraud or an order that is refunded, and will explain a disputed adjustment. We will give reasonable notice of material programme changes. A change will not retrospectively alter an accepted order or remove a refund owed to you. Any point expiry or closure treatment must be disclosed before you participate.

Wellness calculations and recommendations are general estimates rather than clinical assessments. We do not guarantee a particular health outcome. Maintenance or connectivity issues may interrupt access, and events outside our reasonable control may affect fulfilment. We will communicate material problems where practical and provide the remedies applicable to an unfulfilled purchase.

We are responsible for supplying our services with the care and standards required by applicable law. We do not promise a particular weight change, medical outcome or uninterrupted availability.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, or death or personal injury caused by negligence where applicable. Nothing removes mandatory rights relating to unsafe, defective, misdescribed or undelivered goods and services. Any lawful allocation of responsibility must be applied fairly to the circumstances.

If deliberate fraud or unlawful misuse of the service causes loss, responsibility is determined under applicable law and the circumstances. A party's responsibility must take account of its own contribution to the loss. These Terms do not require you to reimburse LIVWELL for loss caused by our negligence, unlawful conduct or breach of our obligations, or merely because you made a good-faith complaint.

These Terms are governed by Sri Lankan law. Applicable mandatory consumer protections continue to apply. Disputes may be brought before the competent courts of Sri Lanka, without removing any jurisdiction or complaint rights that the law gives you elsewhere.

Send complaints to [email protected] with your order reference and a description of the issue. Our support hours are every day, 8:00 a.m.–12:00 p.m. (noon). We aim to acknowledge ordinary complaints within 24 hours and provide an outcome or progress update within 3 business days. You may also contact a competent regulator or use any other remedy available by law.

You can request internal review through +94767019359. Any mediation or arbitration requires an agreement appropriate to the dispute and applicable law. We do not require you to give up a mandatory right to approach a regulator or competent court before requesting support.

We send relevant notices through the service or your registered contact details. Legal or formal customer correspondence may be sent to LIVWELL at 03, Salawa, Kosgama, Sri Lanka, or to [email protected]. Contact details and support hours are also available on the Contact and Support page.

Send a copyright complaint to [email protected], identifying the protected material, the LIVWELL content involved and a means to contact you. We investigate reports and act where appropriate under applicable law.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. Any necessary replacement must preserve mandatory consumer rights. A failure to enforce a provision on one occasion does not automatically waive it for the future.

Any transfer of our contractual responsibilities must comply with law, preserve your existing rights and be accompanied by appropriate notice. These Terms and the applicable purchase and supplemental terms describe our customer agreement; they do not exclude a representation or remedy protected by law.