LIVWELL Health, Nutrition and Allergy Information

LIVWELL supports general healthy living through the meal and wellness features available in the platform. LIVWELL is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Consult a qualified healthcare professional for medical advice, diagnosis or treatment.

Our educational content and recommendations do not create a clinician-patient relationship. Do not change prescribed treatment, medicines or a medically advised diet based only on information in LIVWELL. The platform is not an emergency service and does not continuously monitor your health entries.

Calorie targets, BMI values, meal suggestions and progress displays depend on the measurements and goals you enter, the calculation method and available nutrition information. They are estimates for general guidance. BMI is a limited screening measure and does not by itself establish health status, body composition or a diagnosis.

Results differ between people. We do not guarantee weight loss, muscle gain or any particular health result. Do not use a suggested target to justify severe food restriction or to ignore symptoms. Seek professional advice if you are pregnant or breastfeeding, have a medical condition, take medicines affecting nutrition, have a history of eating disorders, or need an individual therapeutic diet. Personalised wellness features are intended for adults.

Published calories and macronutrients describe the stated portion and are estimates unless a particular value is expressly identified as independently tested. Ingredients, natural variation, preparation and portion size can affect the final values. Check portion size and any selected add-ons before comparing meals.

Labels such as "high protein", "low carb" or "weight management" describe the product or general meal category; they are not a promise that a meal is suitable to treat a disease. A recommendation does not override a medical restriction or an allergen warning. Contact us if you need clarification about an ingredient or claim before ordering.

Customers cannot contact a kitchen directly. Ingredient and allergen information available to LIVWELL is shown on the meal listing or supplied through customer support. You may add a preparation or allergy note before placing an order, but the note is a request and is not confirmation that the kitchen can prevent cross-contact or provide an allergen-free meal. Check the information for each order because recipes and suppliers can change.

Tell us about relevant allergies before ordering. Saved preferences and free-text notes help communicate a request, but are not confirmation that we can safely accommodate it. If you have a severe allergy, contact [email protected] / +94767019359 before placing an order and obtain clear confirmation for the specific meal. If we cannot confirm a suitable preparation arrangement, do not order that meal.

We will not make an ingredient substitution that changes a disclosed allergen profile without telling you and obtaining your agreement. We take reasonable food safety precautions, but do not describe a meal as free from an allergen unless the specific claim can be supported by our ingredients and preparation controls.

Follow the meal's storage, use-by and reheating instructions. If food appears spoiled, has damaged packaging or a seal issue, or you suspect an ingredient is incorrect, stop consuming it and contact [email protected] / +94767019359. Keep the order reference and label information where practical; photographs can help an investigation.

If you have breathing difficulty, swelling, a severe allergic reaction or another medical emergency, seek urgent medical assistance immediately. Do not wait for an app message or support reply.

Providing a health profile is optional for ordinary meal ordering. Our Privacy Policy explains how we use health and allergy information and how to withdraw consent or request deletion.

These explanations do not remove our responsibilities for food safety, accurate product descriptions, reasonable care or mandatory consumer rights. For a meal problem, see our Cancellation and Refund Policy.