LIVWELL is the trading name used by K.A.D Rndima Kariyawasan for this Sri Lankan business. You can request deletion from the app or from this page, including after uninstalling the app.
Request deletion now
Email [email protected] with the subject "Delete my LIVWELL account". Include the email address or telephone number registered with LIVWELL. You do not need to reinstall the app or create a new account to submit the request. If you no longer have access to your registered contact method, tell us so that we can arrange proportionate alternative verification.
Do not include your password, payment OTP, full card number or card security code. We may send a verification link or code to the registered contact method to protect you from an unauthorised deletion request. You do not need to provide a reason for leaving.
Request from the app
- Open LIVWELL and sign in.
- Go to Profile > Settings > Account > Delete account.
- Read the explanation, complete the verification and confirm your request.
- We send a confirmation explaining the expected completion date and any limited records we must retain.
If you cannot sign in or cannot find the control, use the email route above.
What deletion covers
A request deletes the shared LIVWELL customer account across the website, web app and mobile applications. We remove the account profile, saved addresses, optional health profile, personal progress history, personalisation records, notification tokens and other account-linked personal information from active systems, except for the specific records justified below. Active sessions are revoked.
We also instruct service providers processing the relevant data on our behalf to delete it, where applicable. Independent parties such as banks may retain transaction records under their own legal obligations; their privacy notices explain that retention.
Timing and backups
We aim to complete active-system deletion within 14 days after verifying your request. Optional health profile deletion is completed within 14 days. If applicable law requires a shorter period, that period applies. We will explain any legally justified delay and the information affected.
Restricted backups expire within 14 days after active-system deletion. They are not used for ordinary access or marketing. If a backup must be restored for recovery, the deletion is reapplied before the restored data is used in normal service.
Information retained for limited reasons
We may retain necessary order, invoice, payment and refund records for 14 days from completion of the order or closure of the related refund or dispute for ordinary support and reconciliation, unless a longer period is required for tax, accounting, payment, fraud-prevention, food-safety or another legal purpose. Relevant complaint or food safety records are retained for 14 days, security records for 14 days, and limited consent evidence for 14 days after the account is deleted or the consent is withdrawn, as detailed in the Privacy Policy.
A documented legal hold may apply to particular records required for a claim or investigation. Retained information is access-restricted and is not used to continue personalisation or marketing. We do not retain your whole health history merely because an invoice must be retained. Irreversibly anonymised statistics may remain because they no longer identify you.
Current orders and refunds
A verified account deletion request does not cancel an order already confirmed or a refund already being processed. We will explain the treatment of any outstanding order, payment or refund separately; it is not a reason to retain unrelated health data.
If a future service is billed independently by an app store or another provider, the deletion flow will identify it and provide the relevant cancellation route and support. Deletion of LIVWELL's records does not itself erase records independently held by that provider.
Uninstalling the app or logging out does not submit a deletion request.
Delete health information without deleting the account
To keep ordering meals but remove your optional health profile and progress records, email [email protected] with the subject "Delete my LIVWELL health profile". To delete the whole account, use Profile > Account > Delete account. We explain any narrowly justified exception and stop consent-based personalisation. You can also change marketing choices separately.
Questions or problems: [email protected] / +94767019359.